Terms of Service - BrandPeek

Core Services:

• AI brand visibility monitoring across 14+ AI models
• Competitive intelligence and analysis
• Location-based brand tracking
• Real-time analytics and reporting
• Automated alerts and notifications

AI Platforms Covered:

• OpenAI (ChatGPT models)
• Anthropic (Claude models)
• Google (Gemini models)
• Perplexity AI
• DeepSeek and other emerging AI platforms

Platform Access:

• Service available 24/7 with 99.9% uptime target
• Scheduled maintenance windows with advance notice
• Emergency maintenance as needed for security or stability
• Geographic availability may vary by region

Feature Updates:

• Regular platform updates and improvements
• New AI model integrations as they become available
• Feature enhancements based on user feedback
• Deprecated features with reasonable notice period

Eligibility:

• You must be at least 18 years old to use this Service
• You must have the legal capacity to enter into contracts
• You must provide accurate and complete information
• You represent that you have authority to bind your organization (if applicable)

Account Information:

• You are responsible for maintaining account confidentiality
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• You may not share account credentials with others

Individual Accounts:

• Personal use or single-person businesses
• One primary user with account access
• Standard platform features and support

Business Accounts:

• Multi-user access and team management
• Enhanced security and administrative controls
• Business-specific features and reporting
• Priority support and account management

Agency Accounts:

• Multi-client management capabilities
• White-label reporting and branding options
• Reseller pricing and partnership benefits
• Dedicated account manager support

Free Plan:

• 25 credits per month
• Basic AI models included
• Basic analytics and reporting
• 30-day data retention
• Community support

Paid Plans:

• Starter: $25/month - 250 credits
• Growth: $90/month - 1,000 credits
• Scale: $350/month - 5,000 credits
• Enhanced features based on plan level
• 6 months and unlimited data retention depending on plan

Payment Processing:

• Monthly billing cycles available
• Payment due on subscription renewal date
• Automatic renewal unless cancelled
• Accepted payment methods: Credit card (Stripe), bank transfer (enterprise)

Billing Disputes:

• Report billing issues within 30 days
• Contact [email protected] for dispute resolution
• Refunds processed according to our refund policy
• Continued service during dispute resolution process

Taxes:

• Prices exclude applicable taxes unless specified
• You are responsible for applicable sales tax, VAT, or other taxes
• Tax rates determined by your billing address
• Tax invoices provided upon request

Credit Allocation:

• Monthly credits reset on your billing cycle date
• Unused monthly credits do not roll over
• Top-up credits available for paid plans
• Top-up credits never expire and are used after monthly credits

Credit Usage:

• 1 credit = 1 query to 1 AI model
• Credit costs vary by AI model (1-2 credits per query)
• Automatic alerts when credits are running low

Refund Policy:

• 14-Day Money-Back Guarantee: Full refund within 14 days of subscription start
• No Refunds: For monthly credits, top-up credits, or completed billing cycles

Illegal Activities:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Violate privacy rights of individuals

Platform Abuse:

• Attempt to reverse engineer or hack the platform
• Use automated scripts or bots to access the Service
• Overload or disrupt Service infrastructure
• Share account credentials or resell access

Content Violations:

• Submit queries containing illegal content
• Monitor brands without proper authorization
• Use the Service to harass or intimidate others
• Generate spam or unsolicited communications

Commercial Restrictions:

• Resell Service access without written permission
• Use the Service to compete with our business
• Extract data for competing AI monitoring services
• Violate usage limits or circumvent restrictions

Legal Notices:

Email: [email protected]

For: Terms violations, legal disputes, compliance issues

Privacy Questions:

Email: [email protected]

For: Data protection, privacy rights, GDPR/CCPA requests